How Technology Changed The Hospitality Industry & Hotel-Guest Relations
There is no industry more reliant on customer satisfaction than the hospitality industry. For almost all hotels, the process of interacting with guests has remained
A cloud based PMS offers hotels all the benefits of a comprehensive management system without any of the huge infrastructural investments.
—Justin DeRise
SaaS has the ability easily link systems and offers substantial paybacks. Not only does SaaS create a lot of efficiency, flexibility, scalability, employee productivity, and improve guest service but also it’s a much cheaper alternative to traditional on-premise technology and replaces the need for hotel companies to maintain dozens of proprietary, back-end IT systems.
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Basically a cloud based PMS enables the total automation of all business processes, including room sales. With a cloud solution you can add users with different access levels, manage finances, access reports, monitor employee productivity etc. from any device at any time.
When it comes to cloud based PMS solutions we couldn’t not mention our own StayNTouch Cloud PMS and as for a channel manager, Siteminder is one of the hotel industry’s leading online distribution platforms helping hotels to attract, reach and convert guests across the globe. As partners, we share sophisticated two-way integration allowing clients to link our PMS and channel management solutions. Hotels can further simplify their business by integrating their PMS with their revenue management software – which leads us nicely to our next point.
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Using a predictive analytics platform such as Duetto’s can help hotel management predict demand, map out consumer patterns and maximize on revenue, while IDeaS optimizes revenue performance and forecasting empowering revenue managers worldwide to book the right guest at the right time at the right rate.
By moving critical business systems to the cloud hoteliers create a flexible technology environment that is streamlined, has the ability easily integrate and share data seamlessly across systems, is adaptable and more cost effective. It ensures hoteliers are prepared for the next wave of IT trends while allow them to remain competitive, maximizing productivity, revenue opportunities while simultaneously improving guest service.
There is no industry more reliant on customer satisfaction than the hospitality industry. For almost all hotels, the process of interacting with guests has remained
Hotel management systems are invaluable to many hospitality organizations. The introduction of cloud-based systems, the use of SaaS and mobile integration are enhancing these important
The hospitality market is in the midst of a massive transformation in technology, operations, and guest engagement. But will ‘high-tech’ advancements always conflict with ‘high-touch’
See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.
Your demo will include how to:
Manage and Set Tasks Across Your Departments
Ensure Guest Satisfaction & Safety With Contactless Check-in Options
Automate Easy Upsells & Monetized Early/Late Checkouts
Set & Manage Rates/Availability
Integrate With Tools and Platforms Essential
to Your Hotel
And More!