How Stayntouch PMS Transformed CODA Hotel’s Operations and Elevated the Guest Experience
CODA Hotel Williamsburg is an independent boutique hotel in Brooklyn featuring 64 guestrooms and the largest outdoor pool in the borough. As CODA’s flagship property, the location embodies a guest-centric approach to hospitality, designing furnishings based on real-life guest interactions. With a focus on creating inviting spaces rather than just walls, CODA provides an environment where guests can truly relax and rejuvenate, emphasizing that hospitality goes beyond structures to the experience within.
CODA Hotel faced significant challenges with its previous Property Management System, including a complex interface and lengthy training process that slowed staff onboarding and impacted guest interactions. Seeking a solution, they chose Stayntouch for its intuitive design, cost-saving benefits, and user-friendly training tools. This transition allowed the team to enhance the guest experience and reduce operating costs. Alberto Hinojosa, General Manager of CODA Hotel, shares insights into the hotel’s innovative approach to guest experience, their successful partnership with Stayntouch, and its flexible cloud PMS has helped bring their vision of the ideal guest journey to life.
Crafting the Perfect Guest Journey: Personalized Service, Local Connections, and Seamless Experiences at CODA
“The guest experience never sleeps, and what makes Coda unique is our ability to anticipate our guests’ needs and deliver truly exceptional, personalized service as a small boutique hotel,” Alberto remarked, “Our experiences are finely curated, with connections to trusted local businesses we recommend—not just the latest fads in food and beverage or nightlife entertainment.”
According to Alberto, the ideal guest journey at CODA begins when a traveler discovers the hotel’s glowing reviews and books directly, triggering an automatic confirmation through Stayntouch PMS. Upon arrival, guests can easily use Stayntouch’s mobile pre-check-in and collect their key before a warm greeting from the concierge.
Once in their room, guests unwind on the luxurious king bed while considering a visit to the rooftop bar, a swim, or some time in the coworking space. After enjoying the local neighborhood with recommendations from the concierge, they return to the hotel, use Stayntouch’s mobile check-out feature to request a late departure and leave their bags with the concierge if needed before heading to their flight.
Empowering ‘Rockstar’ Staff and Elevating Service: How Stayntouch Transformed CODA’s Operations and Guest Experience
With previous PMS platforms, CODA Hotel struggled with a cumbersome interface and time-consuming training requirements, which made it difficult for new staff to get up to speed quickly and limited their ability to focus on guest service. Alberto needed a hotel PMS that was both powerful and user-friendly, with an intuitive design that would make training easier, provide greater flexibility in hiring and foster more engaging interactions with guests. CODA Hotel chose Stayntouch PMS because it simplifies training for new talent with its seamless interface and the Stayntouch Academy modules. This streamlined setup reduces training time, allowing new team members to become more proficient and contribute effectively in less time.
Ultimately, it freed up staff to focus on elevating the guest experience, resulting in happier guests and more positive reviews. “With Stayntouch, I was able to onboard a brand new team with zero hotel experience in just a few days,” Alberto remarked, “And after leveraging the on-demand guided training resources within Stayntouch Academy, my new associates were checking guests in and out with minimal errors in no time. I would not have been able to do this with Opera or Infor. These same agents are rockstars now, often gaining recognition on reviews for their warm and efficient service.”
“Reimagining traditional concepts is a common theme in hospitality,” Alberto continued, “and Stayntouch embodies this by modernizing the PMS user experience and propelling us into the future of property management. Unlike older systems that often require add-ons, Stayntouch offers standout features like self-check-in/check-out functionality and automated reporting—all in one place. These tools create a seamless experience for today’s travelers while streamlining operations. Plus, with its extensive platform integrations, Stayntouch offers endless possibilities, empowering properties of any size to deliver a truly modern guest experience.”
Conclusion: Enhancing the Guest Journey Through Seamless Technology and Authentic Hospitality
CODA Hotel Williamsburg’s partnership with Stayntouch PMS has enabled them to elevate every aspect of the guest journey by empowering guests with convenient features at their fingertips, reducing check-in/out time and offering personalized local recommendations. By streamlining operations and simplifying staff training, Stayntouch allows CODA to focus on what truly matters—creating memorable experiences that reflect the vibrant spirit of Brooklyn.
About Stayntouch
Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1,200 best-in-class integrations. Our cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations – offering an even more enhanced guest experience. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality, and Stoney Creek Hotels, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel and Zoku Amsterdam. For more information, visit www.stayntouch.com.
