Guest Experience Assessment
Are you offering a guest experience worthy of awesome reviews?
Welcome to the new guest experience reality. What worked yesterday, might not make the grade today. Enhancing the guest experience means understanding people’s wants, needs, and preferences at and acting upon them at the right time and place. How well is your hotel doing at understanding – and improving – guest experience?
By taking this simple assessment, you can determine whether your guest experience strategy is in need of slight adjustment or a complete overhaul.
Rate your check-in process.
We offer guests a choice in check-in method (e.g.mobile, online, front-desk).
We promote and convert upsells and upgrades at check-in.
Rate your check-in process.
We love the interface design of our check-in technology!
I know for a fact that guest credit card information is secure in our system.
Rate your responsiveness.
Our staff is always very responsive to guest requests.
Management can access guest data and revenue performance from...
Have guest journey maps been created in your organization?
Rate your mobile strategy.
Please indicate the options you currently offer your staff:
In an always connected world, how well does your property take advantage of mobile technology (sorry, WiFi doesn’t count):
Rate your data strategy.
How well does your property capture and use guest data to improve the guest experience?
Do you encourage your employees to be proactive with the guests and to learn as much as possible?
Rate Your Efforts to Improve Guest Experience
Our staff is always very responsive to guest requests.
Do you have a system in place for collecting guest feedback?
Does your guest engagement strategy touch all areas of your business?
Rate your technology.
We have an easy to use PMS that requires little training.
Our PMS integrates easily to other systems.
Rate your technology.
Are your communication channels integrated?
Does your hotel technology enable contextual, personalized interactions supported by a single, historical and holistic view of the customer?
How did you do?
Want to learn how your hotel can take your guest's satisfaction level to new heights?
