Leveraging data collected from in-room and building IoT devices can be used to anticipate guest needs and provide a personalized experience.
—Justin DeRise
The Internet of Things, or IoT for short is said to be the “Third Wave of Innovation” following the Industrial Revolution and the Internet Revolution. And it’s not hard to see why. The number of smart devices continues to increase, and according to a Statista report, 42.62 billion IoT-enabled devices will be connected to the Internet by 2022 – that is 42.62 billion everyday enabled devices working together to ease our efforts by interacting with each other online.
But, IoT is not just about connecting things or services but it is about changing the way things and services deliver value. In the process, products are becoming
services, and services are becoming more intelligent. Unquestionably many industries can benefit from IoT technology and that is why more and more businesses are beginning to embrace smart technology applications, especially in the hospitality industry.
While IoT certainly hasn’t reached its full potential, by taking advantage of IoT solutions currently on the market, hotels can realize increased operational efficiency and provide a more personalized guest experience and customized stay. Here are just five such ways that IoT can enhance your guest experience.
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While IoT can elevate the guest experience autonomously, IoT can also deliver a greater degree of personalization by providing guests with the ability of managing their entire experience via a centralized device such as, their own phone. Guests that can immediately sync and exchange data with every electronic device from their phone is
the new height of convenience and efficiency. IoT can allow guests to register preferences such as temperature settings for showers and instruct the virtual assistant to turn on the water, choose a specific light level, music and even TV streaming preferences and have the devices maintain those settings automatically.
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Leveraging data collected from in-room and building IoT devices can be used to anticipate guest needs and provide a personalized experience. For example, an IoT platform could over time provide you with insights into a guest’s specific preferences such as temperature, lighting, shading etc. Every time the guest enters their room, they receive an automated personalized greeting while the room automatically switches to the last saved preference like opening the curtains, controlling the climate, playing music, streaming TV services and so on.
Moreover, by combining smartphone capabilities with beacon technology or other sensors, IoT can be used to deliver more valuable and customized information to more guests than ever before.
Messages can be sent to guests at the point they are most relevant, based on where they are, such as events, on-site amenity offers, alerting them if their favorite table is free or possible wait times for dining, capacity information related to using specific facilities at different times of the day such as the spa, or pool.
IoT in hospitality has many exciting applications and these are only five such IoT solutions that can be used to enhance the guest experience. Presently, IoT in hospitality stands to elevate the hotel guest experience. When done right, hotels that figure out how to incorporate IoT into their establishments will achieve the next echelon of customer experience.
Research continually and consistently finds that there is a positive, statistically significant relationship between satisfaction and a host of business outcomes such as customer retention,
With communication now occurring more efficiently across departments, hotel mobility allows employees to provide services to guest anytime, anywhere leading to increased guest satisfaction. —Justin
Adoption of SaaS is growing exponentially in almost every industry, with SaaS cloud hardware and infrastructure software spending projected to reach $55B in 2026. The
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