Leveraging Mobile Technology to Combat 5 Common Hotel Operational Hiccups

Hiccup 5: Breakdowns in Team Communication & Management 

Breakdowns in guest communications can harm your brand and undermine the guest experience, but so can disruptions in communication between staff. Sending housekeeping attendants to occupied rooms with late check-out, or stay-over reservations that have extended their stay, can undermine your team’s productivity and keep them from rooms that need more immediate attention. Sending an attendant to an occupied room that hasn’t requested service could turn out to be even worse. No guest wants the dreaded 7 AM knock from housekeeping when they’re trying to sleep. And of course, no one wants to pay for an early check-in only to find that their room isn’t ready because it’s still being serviced. 

Hoteliers can avoid these issues by investing in either a dedicated operations platform or a mobile PMS built to streamline back-of-the-house operations. Features such as instant room status updates and auto-room assignment can go a long way toward streamlining staff communication and workflows. Similarly, automated housekeeping task management can instantly allocate tasks based on the number of people and the time required for each task, so teams can increase their productivity without overworking single associates.  

Mobile Tech Can Unburden Hotel Operations

Mobile technology can unburden back-of-the-house operations, and by extension unburden the entire guest experience. Intuitive, easy-to-use platforms can expand a hotel’s hiring pool, while automation can expand employee bandwidth by handling everything from common administrative tasks to mobile self check-in. Mobility can also improve communications between staff and guests, and streamline back-of-the-house processes and task management. With mobile PMS technology, staff can focus less on avoiding operational hiccups, and more on providing exemplary service to their guests.