3 Barriers to a Hyper-Personalized Guest Experience…And How To Fix Them
Think about a hypothetical stay at a tech-forward hotel: A guest starts to research a relaxing beach getaway, and after settling on a destination and
StayNTouch Cloud PMS offers a number of alternatives to traditional nightly reservations, depending on a hotel’s volume of day use business.
—Justin DeRise
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the option of completely integrating hourly use with the full PMS. This allows hoteliers to apply different hourly rates to different times or days, immediately change rates at check-in, and utilize reporting on occupancy.
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Throughout the pandemic, hotels have struggled to maintain occupancy, while restaurants have had to limit capacity to comply with social distancing regulations. But what if there was a way to solve both issues while also providing a private and luxurious dining experience for your guests?
Luxury hotels are now reserving their suites on a 2-3 hour basis so that guests can enjoy gourmet dining in a private and hygienic space. In this way, socially distanced dining can become an exclusive special occasion, with multiple course meals, wine pairings, and even personal wait staff.
In one high-end DC hotel, guests who are especially impressed with their experience can upgrade their meal to include an overnight stay at “competitive” rates, adding yet another source of revenue for the hotel.
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Hotels can provide everything from a quiet and productive space for individual workers who want a change of pace, to meeting space for office-less businesses. And because hourly reservations are integrated with the full PMS, you can create a seamless remote-working experience, complete with automatic booking buffers for housekeeping, a range of targeted amenity and upgrade options for guests, and occupancy and summary reports for tracking statistics for day use/hourly bookings.
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COVID-19 prompted hotels to explore new ways to generate revenue一and these emerging market segments won’t go away with the declining caseload. Success in the new normal will be given to hotels who can utilize technology in innovative and guest-centric ways to capitalize on these new ways of looking at hospitality. StayNTouch’s day and hourly use functionality can help you reimagine how to utilize your hotel’s space, so that you can generate more revenue and and deliver more experiences to your guests.
Explore how the day and hourly use functions in StayNTouch Cloud PMS can help you tap into new market segments by signing up for a demo today!
Think about a hypothetical stay at a tech-forward hotel: A guest starts to research a relaxing beach getaway, and after settling on a destination and
By 2019, 90% of global mobile data traffic is expected to be cloud-based! The appetite for cloud is growing and the hospitality is one industry,
More and more, I use my smartphone as a remote control for life. Via a Verizon FiOS app, my smart phone has become my TV
See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.
Your demo will include how to:
Manage and Set Tasks Across Your Departments
Ensure Guest Satisfaction & Safety With Contactless Check-in Options
Automate Easy Upsells & Monetized Early/Late Checkouts
Set & Manage Rates/Availability
Integrate With Tools and Platforms Essential
to Your Hotel
And More!