We talk with one of our Product Managers, Johan Meiring, and discuss how StayNTouch used Agile development to completely reimagine and simplify how hotels manage their contracts and rates.
—Justin DeRise
In the post-pandemic hospitality market, hoteliers need to be able to easily manage their rates and contracts in order to maximize revenue, occupancy, and sales.
But this is almost impossible to do when you have thousands of mostly redundant rates, tied to hundreds of individual contracts.
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We’ve found that we get the most innovative results when we model software development on the logic of real-world relationships. That is really the essence of the Agile development process 一 you can’t tell exactly where the journey is going to end, until you uncover what is actually affecting the user experience, and how software development can make that experience better.
Our development process began by setting up focus groups with customers that had the most complex contract management requirements, to best understand how we could transform our contract module in the most efficient way.
We talked to our clients and captured their feedback in a way that would inform our future development priorities.
When we applied the Agile process to rate/contract management, we were able to discover the most effective way to detach the “old” contracted rate from the contract itself, essentially allowing a contract to exist without a rate. As development progressed, we removed the direct-rate association from contracts and truly revamped the core functionality of the contracts module, making it easier for users to manage their contracts.
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Customer Service is important for every company, of course. Bad customer service erodes your ability to get referrals and eventually your reputation permeates your industry,
Software as a Service (SaaS), also known as ‘Cloud Computing’ is sometimes referred to as ‘on-demand’ software that is hosted on the Internet. Applications are
Last week, I wrote about how generally speaking, today’s hotel enterprise technology technology is clunky. Without much attention toward usability and design, today’s Property Management
See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.
Your demo will include how to:
Manage and Set Tasks Across Your Departments
Ensure Guest Satisfaction & Safety With Contactless Check-in Options
Automate Easy Upsells & Monetized Early/Late Checkouts
Set & Manage Rates/Availability
Integrate With Tools and Platforms Essential
to Your Hotel
And More!
