Hotel Guest Experience
For Hotels, On-Demand Service is Key!
August 25, 2016
The ability to deliver on demand is now seen as great customer service – and as a consequence more and more services
Category: Hotel Guest Experience
Discover insights, trends, and best practices to elevate your hotel operations, drive revenue and profit, and amplify your guest experience.
Hospitality Trends
How Hotels Can Capitalize on Early Check-In Late Check-Out
August 22, 2016
By tradition (and business model) the average hotel requires guests to check-in and out by a certain time and every hotel has
Hotel Guest Experience
3 Ways Hotels Can Promote Mobile Check-In
July 11, 2016
The use and the demand for self-service check-in and out in the hotel industry has recently seen rapid growth; by 2017 PwC
Digital Experience
Messaging and chat services: The new normal of B2C communication
June 13, 2016
The concept of messaging has been around a long time and is even thought to predate the World Wide Web. It was
Hospitality Trends
Tips to Attracting the Chinese Tourist to Stay at Your Hotel
May 18, 2016
In recent years, the people of China have begun to travel more and more. In addition, the new Chinese generation has different
Digital Experience
5 Facts About Hotel Review Scores And Rankings On Google
March 8, 2016
When travelers start to plan a trip, they often use an Internet search engine, like Google. Some of the first hits to appear
Hospitality Trends
What Lessons about Consumers and Mobility can Hotel Management Learn from Retail?
January 28, 2016
Back in 2009, Apple rolled out a mobile point of sale (mPOS) solution in its’ stores. Some say it revolutionized the retail
Hospitality Trends
Hotel Keyless Entry Systems Help Seamless Hotel Experience
January 7, 2016
The hotel industry has been behind other segments of the hospitality industry in adapting to the smartphone revolution. This isn’t necessarily a
