Hospitality Trends
How Online Reviews Impact Hotel Revenue
July 20, 2021
81% of travelers find online reviews important for a hotel and 49% will not make a reservation for a hotel that has
Category: Hotel Guest Experience
Discover insights, trends, and best practices to elevate your hotel operations, drive revenue and profit, and amplify your guest experience.
Hospitality Trends
How to Leverage Your Front Desk Team after Implementing a PMS Solution
October 24, 2019
A hotel property management system, or PMS, is powered by highly intelligent, cloud-based software. A PMS is essentially a hotel’s brain center.
Hotel Guest Experience
How Smaller Hotel Chains Can Benefit from Using a Hotel PMS
October 21, 2019
Once the province of the big hotel chains, property management systems (PMS) have recently become more affordable. They are now helping a
Hospitality Trends
Implementing Messaging For Your Hotel and Guests
October 17, 2019
In today’s connected world, there are a plethora of mediums fighting for your guests’ attention. Third parties can often influence and engage
Best Practice
StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 2: During and Post Stay
October 4, 2019
The 1990s were halcyon times for OTAs and the hotel industry: commissions were low, and hotels were able to sell extra rooms
Best Practice
StayNTouch Best Practice Blog: Optimizing the Guest Journey for Direct Bookings Pt 1: Pre-Stay
September 27, 2019
When OTAs came on the scene in the 1990s, they were seen as a win-win proposition: While OTAs profited off of commission,
Hospitality Trends
Top Hospitality Trends of 2019 (So Far!)
July 31, 2019
Now that we’re just past the year’s halfway mark, it’s a great opportunity to take a look at the hospitality industry from
Hospitality Trends
What Airbnb Can Teach The Hotel Industry
July 22, 2019
If only we could go back in time — you know, B.A., “before Airbnb” disrupted the hotel industry and gobbled up billions of
