Hotel Guest Experience
Guest Experience: 3 Ways Hotels Can Get It Wrong
September 5, 2018
Did you know that for 25% of travelers it takes just one bad experience to swear off a hotel brand and find
Category: Hotel Guest Experience
Discover insights, trends, and best practices to elevate your hotel operations, drive revenue and profit, and amplify your guest experience.
Hotel Guest Experience
Technology-Based Hotel Amenities: What Do Guests Care About Most?
August 7, 2018
Hotel amenities have evolved immensely over the past 40 years. Guests now expect so much more and hotels are facing a constant
Digital Experience
How Travelers Use Online & Social Media Channels To Make Decisions
July 31, 2018
The world is on the move. The global travel economy of $5 trillion (and growing) is one of the world’s largest industries
Hotel Guest Experience
How A Cloud PMS Improves The Guest Experience
January 29, 2018
In today’s mobile age, power lies more and more in the hands of the customer and the value of delivering a great
Digital Experience
How Digital Influences The Traveler Buying Behavior
December 11, 2017
Technology has changed the way our world works. As Nicholas Negroponte, chairman of MIT Media Lab once said way back in 1998,
Hotel Guest Experience
5 Ways To Improve Hotel Guest Satisfaction Via Text Messaging
August 18, 2017
When you run a hotel, guest satisfaction is a major focus. Implementing texting in hotels is the best way to increase communication
Hotel Guest Experience
SaaS: The Evolution Of Customer Service
August 10, 2017
“The customer is always right”, a phrase originally coined in 1909 by Harry Gordon Selfridge, (founder of Selfridge’s department store) which exhorts
Hotel Guest Experience
How To Improve Hotel Guest Satisfaction With SaaS
August 7, 2017
Customer happiness and satisfaction are fundamental in the hospitality industry; they are essential to keeping business afloat. Academic research consistently finds that
