Digital Experience
4 Great Ideas for Managing Customer Engagement
April 27, 2017
To find ideas to improve customer engagement, we first must come to terms with what it is that get your hotel guest’s
Category: Hotel Guest Experience
Discover insights, trends, and best practices to elevate your hotel operations, drive revenue and profit, and amplify your guest experience.
Hospitality Trends
How Consumers Drive Trends In Hospitality Management
April 20, 2017
In a survey conducted as part of the Amadeus study by Rohit Talwar, “Hotels 2020 – Responding to Tomorrow’s Customer and the
Hotel Guest Experience
How Mobile is Shaking Up Customer Engagement In the Hospitality Industry
April 17, 2017
Customer Engagement is really about increasing the frequency and quality of interactions with the customers in the hospitality industry with the endgame
Hospitality Trends
How the Right Guest Engagement Technology Can Improve Hotel Management
April 13, 2017
“Guest Engagement” is one of those buzzwords that you hear thrown around alot these days in hotel management circles. It doesn’t seem
Hospitality Trends
How Technology Changed The Hospitality Industry & Hotel-Guest Relations
April 6, 2017
There is no industry more reliant on customer satisfaction than the hospitality industry. For almost all hotels, the process of interacting with
Hotel Guest Experience
Why Hotels should Prioritize Guest Convenience
March 14, 2017
New data from expense management company Certify suggests that the travel experience is now driven by digital technology, convenience, speed and price.
Digital Experience
40% of Consumers Will Leave a Hotel Website If It’s Not Mobile Friendly
March 2, 2017
We love our mobiles. As of today, GSMA’s real-time tracker puts the number of mobile devices at around 8 billion! And smartphones
Digital Experience
Guests are Defining the New Standards of Service: Is Your Hotel Prepared to Meet New Demands?
February 27, 2017
A decade ago, we were far less demanding and so much more adaptable in terms of what was acceptable. But with the
