Guest Feedback Management Software
Product Description
Guestmeter is a growing guest feedback management software helping the global hospitality industry better understand and improve guest experience and manage reputation. Our skilled guest satisfaction experts develop bespoke technology that provides an easy tool for hospitality professionals to capture, monitor and amplify guest reviews. Guestmeter identifies happy and unhappy guests before they publish negative online reviews and turns your guest experience into more positive reviews on Tripadvisor or Google and other review sites.
Why this Product?
The integration between Guestmeter and StayNTouch allows hoteliers to automatically send guest satisfaction surveys via international SMS or email and get guest feedback during the departure process.
Who uses this?
All hotel types (small, medium large, boutique, resort, independent, chain, etc.), hostels, motels, cruises, restaurants and destinations.
Key Features/Benefits
- SMS & Email Surveys– Add single or multiple guest names and mobile numbers to send international SMS surveys to get guest feedback. Send embedded email survey invitations to guests with the first survey question in email and get guest feedback instantly.
- Kiosk Surveys-Take on-site guest feedback via Tablets and Phones. Set up a Guestmeter survey via a kiosk or just hand device in-person.
- QR Code Surveys-Expand on guest feedback collection methods by using your own branded printable QRs like.
- Online Reputation Management (ORM) -Identify positive and negative reviews from Tripadvisor, Booking etc.. review sites.
