Product Description
AI-powered solutions that enable hoteliers to increase direct bookings and ancillary revenue, improve guest experience and satisfaction, and manage property’s reputation while reducing demands on resources and staff.
Why This Product?
Sojern provides a robust Travel Marketing platform that combines innovative technology with expert support, driving growth, profitability, and exceptional guest experiences
Who Uses This?
Independent Hotels, Hotel Groups and Chains.
Key Features/Benefits
Sojern’s Guest Experience Solutions seamlessly integrate with Property Management Systems (PMS) partners via Connect API, delivering transformative benefits for hotels. This integration equips hoteliers with a comprehensive suite of tools designed to enhance guest experiences and operational efficiency.
- AI Smart Concierge: Handles real-time responses to frequently asked questions and routine requests, allowing staff to focus on complex tasks and high-level service, increasing guest satisfaction and boosting revenue through cross-selling and upselling ancillary services.
- Reputation Manager: Solicits proactive feedback to address issues and enhance online reviews, resulting in higher review ratings, improved NPS scores, lower insurance premiums, and the ability to maintain or increase ADR.
- Guest Marketing Suite: Delivers personalized promotions via email, text, and WhatsApp, enabling upsell opportunities, and enhancing guest engagement and loyalty by leveraging data collection, GenAI-powered campaign creation, and detailed analytics for effective marketing strategies.
Leveraging Sojern’s Guest Experience Solutions, hotels can achieve remarkable results:
- 60-80% Reduction in Front Desk Phone Calls: AI rapid response capabilities significantly decrease the volume of front desk inquiries, freeing up staff to focus on in-person guest services.
- Eliminate Many Negative Guest Reviews: Address guest feedback in real-time, preventing issues from escalating and improving overall guest satisfaction.
- Activate Your Own Data: Use historical booking data to drive return visits, boost ancillary revenue, and build loyalty through personalised, automated communications.
