The AI for 5-star guest experiences.

Product Description

Akia is an AI agent built for hotels, trusted by thousands of properties. She runs the guest journey herself, from the first question to the review after checkout.

She doesn’t wait to be asked. Akia watches every reservation and every message, replies within seconds at any hour, and resolves most of it on her own. Your team only hears about the ones that genuinely need a person, and they get their day back.

Because she’s synced with stayntouch, she already knows who’s arriving and what they booked. That’s what makes her answers right and offers land at the moment a guest actually wants them.

Guests get a property that always answers. You get more direct bookings and more revenue out of every stay.

One agent covers all of it, so you’re not stitching five tools together to get there.

Book a demo and see what she does.

• Unified inbox  –  Manage all messages in one place: text, email, voice, OTA, WhatsApp, social

• Guest journeys  –  Schedule guest messages from pre-arrival to post-stay marketing

• AI Responder –  Trained on your FAQs, policies, and guest data to resolve inquiries on her own. 

• Upsells –  The early check-in, upgrade, and late checkout at the right moment.

• Digital Check-In –  Verify guest ID, selfie, and credit card info before they arrive

• AI Voice –  Picks up the phone and automatically responds to inquiries and captures bookings.

• Surveys and Reputation – Capture negative feedback before checkouts, and direct happy guests to your review sites

• Marketing – Sync PMS data for your email audiences and tie all bookings to the email and sms campaign that drove them. 

Why This Product?

Stayntouch already knows everything about the stay. Akia reads it the moment it changes, so when a guest asks about their rate or their room, she answers from what’s true right now.

It works the other way too. Check-in details, signed registration cards, and upsell charges post straight back to Stayntouch, so nobody on your team retypes anything. That’s what lets her handle up to 90% of guest messages without the front desk.

Who Uses It?

Independent and boutique hotels, resorts, and the management groups running several properties at once.

She earns her keep fastest where the front desk is small or goes unstaffed overnight and guests still expect an answer. If your team is answering the same twenty questions every day, that’s the work she takes.

Key Features

• Digital Registration
  • Register your guests early with text-messaging. Use Akia’s documents feature to have guests read and sign digital registration cards before they arrive on property.
• Guest Messaging
  • An experience designed for you and your guests. Quickly and automatically have Akia answer common questions, while allowing your team to shine for the not-so-common ones.
• Unified inbox
  • Every message in one place, tied to the guest.
• Instant answers
  • Akia replies the second a guest writes.
• Upsells
  • The early check-in, upgrade, and late checkout at the right moment.
• Digital check-in
  • Guests check in from their phone before arrival.
• AI Voice
  • She answers, books, and takes payment on the call.
• Knowledge Base
  • Teach her your property once.
• Guest journeys
  • Build once, she runs it every stay.
• Surveys · Mini Apps · Team Chat · Tasks · Marketing · Translations.