How Modus Hotels Elevated Their Guest Experience
With stayntouch mobile PMS, Modus is able to free up staff to move about their properties, creating true relationships with guests. Additionally, guests now have a choice in the way they interact with the hotels.
– Justin DeRise
Modus Hotels
The Problem?
It is universally understood in hotel circles that traditional PMS solutions are pricey and restrictive (i.e., they don’t always play well with other technologies.) Modus was not only facing cost issues with their current PMS but due to an acquisition, the quality of their PMS provider’s service was suffering. With personalization at the core of the Modus Hotels brand, they needed a well-priced solution that would be flexible, allowing them to deliver on their promise.
The Need?
Modus Hotels desired the following in a PMS solution:
- An affordable PMS that enabled exceptional service and responsiveness.
- A PMS that would expand their brand experience and help them create relationships between their guests and local establishments.
- A cloud & mobile solution, allowing staff to see what’s happening from anywhere.
The Solution
StayNTouch offered Modus Hotels a UX-UI that gives them flexibility and a forward-thinking solution from a development perspective. This means the StayNTouch PMS can grow and adapt with Modus. With the mobile solution, Modus is able to free up staff to move about their properties, creating true relationships with guests. Additionally, guests now have a choice in the way they interact with the hotels. They can self check-in or a Modus agent can check them in face-to-face using a tablet. In addition to the technology, the high level of service and support were big selling points.
What They Have to Say
“Being an early adopter of the StayNTouch solution allowed us to be entrepreneurial in our approach to our PMS and our business model. We’re a different kind of hotel company, and this means we need technology and providers that do things differently, too.”
-Asaf Gal | Former Sr. Corporate Director Revenue Management, IT, Digital MarketingModus Hotels
