Guest Experience Platform By DigitalGuest

Product Description

DigitalGuest is a guest experience platform that streamlines communication, drives upselling, and collects guest insights from pre- and post-stay. 

It started as a digital replacement for the printed room folders. Today, it’s a fully white-label platform that helps hotels modernize the guest journey, increase revenue, and free up time to create memorable guest experiences. 

Why this product?

We stand out because we have gathered all the features you need to improve your guests’ stay in a user-friendly platform. From Communication to Upselling and Guest Feedback, you only need one login.

Through a strong integration between Stayntouch and DigitalGuest, guests’ data will be available on the platform, enabling hotels to communicate automatically and manually with them. This will also allow hotels to personalize the guest experience by targeting communication, offers, and content.

Our 100% white-label platform means your guest directory and communication can be entirely tailored to your brand identity.

Who uses this?

DigitalGuest is used in over 550 hotels worldwide, primarily in Northern Europe and the UK. These hotels include all kinds, from independents to chains and luxurious five-stars to boutiques.

Features/Benefits:

• Guest Directory – Gather info, services, add-ons, inspiration, etc, in an easily accessible place. No downloads are required. The content is 100% white-label and dynamic.

• Guest Communication – Create a customized, automated communication flow that reaches your guests via emails and SMS before, during, and after their stay.

• Segmentation – Personalize the guest experience by targeting communication, offers, and content to your guests based on their rate codes and unit types.

• Registration Forms – Say goodbye to long lines at check-in by letting your guests fill out a digital registration form before their arrival.

• Upselling – Increase your revenue by offering upselling deals to your guests before they arrive through automated emails and SMSs.

• Room Upgrades – Boost your revenue by offering room upgrades before arrival, letting guests enhance their stay from the comfort of their homes.

• Guest Feedback – Collect, analyze, and act on reviews from your guests through customizable surveys, including NPS.

No prints, less touch points and just great service! Trusted by hospitality clients all over the world. Learn more about Digital Guest at digitalguest.com. Schedule a demo here.